Rates applies to 2 guests in a Double Studio Queen Size Bed, tea/coffee/toast making facilities, 5 SKY tv channels and ensuite bathroom. Free of Charge Wireless Internet and free use of YMCA Gym & Squash facilities
TERMS AND CONDITIONS FOR POENAMO HOTEL
Either a cash “Security bond” of $50 per night, credit card details or a 50% Deposit is required to hold your booking. During periods of high demand, management reserve the right to refuse unconfirmed bookings.
Our cancellation policy requires a minimum 24hours notice of cancellation before due check in time, usually 2.00pm or otherwise advised.
Standard check in time is any time after 2.00pm and standard check out time is prior to 10.00am. Early check in and/or check out is by arrangement ONLY.
Thereafter, changes equivalent to one nights quoted accommodation per room cancelled will apply and will be deducted from either the given credit card details or from the “security bond” or from you deposit. In the event of a “no show” without cancellation or stays shortened without 24 hours’ notice, Poenamo Hotel has the right to charge the equivalent of one nights accommodation. Once cancellation charges have been settled you will receive the balance of your deposit or “Security bond” or your credit card details will be destroyed.
Group Booking cancellation policy is noted in the “Terms and Conditions” section at the bottom of each quote, the amount of and time frame in which a deposit must be made is clearly stated here and may differ between quotes due to fluctuating demand for accommodation during the requested dates of stay.
Please be aware in advance that during periods of high demand we are unable to guarantee availability of early check ins and/or late check outs.
On departure any Room Keys that are not returned will be charged to the guest at the rate of $25.00
Overdue accounts: All accounts are payable on departure. We reserve the right to charge overdue/recovery fees on all accounts not paid by due date.